Frequently Asked Questions
Everything you need to know about your new Atolea pieces.
Is Atolea jewelry waterproof?
Yes, our jewelry is crafted from high-quality stainless steel and PVD gold plating, making it 100% waterproof, sweatproof, and tarnish-resistant. You can wear your pieces in the shower, at the gym, or at the beach without worry.
How long does shipping take?
Standard shipping typically takes 5-10 business days for international orders. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for all items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Will these pieces irritate my skin?
No, all Atolea jewelry is 100% hypoallergenic and nickel-free. Our pieces are designed specifically for sensitive skin to ensure comfort and prevent any greening or irritation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Do you offer a warranty on your jewelry?
Every purchase is backed by our Lifetime Color Warranty. If your jewelry loses its color or tarnishes under normal wear, we will replace it for you free of charge.